Return and Exchange Policy

We want you to be satisfied with your purchase. If your order does not meet your expectations, we are here to assist you with returns or exchanges in accordance with the terms below.

This Return and Exchange Policy applies to all products available in our online store, including T-Shirts, Hoodies, Scarves, Caps, Denim Jackets, Bags, Kids’ T-Shirts, Glasses, Cane, Chess Set, and Jewelry Items.

1. Return and Exchange Period

Customers may request a return or exchange within 14 days from the date of delivery.

Return or exchange requests submitted after 14 days may not be accepted, unless otherwise required by applicable consumer protection laws in the customer’s country.

2. Exchange Conditions

Purchased items may be eligible for exchange if:

  • The exchange request is submitted within 14 days of delivery.
  • The item is unused, unworn, unwashed, and undamaged.
  • The item is returned in its original packaging.
  • All original labels, tags, accessories, and protective materials are included.
  • Proof of purchase or order confirmation is provided.

Exchanges are subject to product availability. If the requested replacement item is not available, we may offer an alternative product, store credit, or a refund where applicable.

3. Return Conditions

Purchased items may be returned if:

  • The return request is submitted within 14 days of delivery.
  • The item is unused, unworn, unwashed, undamaged, and in resaleable condition.
  • The item is returned with all original tags, labels, packaging, and accessories.
  • Proof of purchase or order confirmation is provided.

Items that show signs of use, wear, washing, stains, odors, damage, or missing tags may not be accepted for return. Apparently, “used once” still means used. Civilization remains fragile.

4. Non-Returnable and Non-Exchangeable Items

For hygiene, safety, and customization reasons, the following items cannot be returned or exchanged:

  • Gift cards
  • Personalized or custom-made items
  • Engraved products
  • Jewelry items intended for personal wear, including earrings
  • Items that have been worn, washed, damaged, stained, or altered
  • Items without original tags, labels, or packaging
  • Final sale or clearance items, if clearly marked as non-returnable at the time of purchase

Personalized items, including custom prints, embroidery, engraving, or made-to-order products, cannot be returned or exchanged unless they arrive damaged or incorrect due to our error.

5. Wrong, Damaged, or Defective Items

If you receive a wrong, damaged, or defective item, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A clear description of the issue

If the issue is confirmed, we may offer a replacement, exchange, repair, refund, or another suitable solution at no additional cost to the customer.

If we mistakenly sent the wrong item, the customer may return it or exchange it for the correct product without paying additional shipping fees.

6. Return Shipping Costs

Unless the item is wrong, damaged, or defective due to our error, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable, except in cases where:

  • We sent the wrong item
  • The item arrived damaged or defective
  • A refund is required by applicable law

For international orders, customers are also responsible for any return shipping costs, customs fees, import duties, taxes, or other related charges, unless the return is caused by our mistake.

7. International Returns

Since we ship internationally, return delivery times may vary depending on the customer’s country, shipping carrier, customs procedures, and local postal services.

Customers must ensure that returned items are properly packaged and shipped with a reliable delivery service. We recommend using a tracked shipping method, because sending parcels blindly into the global postal system is optimism with extra steps.

We are not responsible for returned packages that are lost, delayed, damaged, or not delivered to us due to the customer’s chosen shipping method.

8. Refunds

Once we receive and inspect the returned item, we will notify the customer about the approval or rejection of the refund.

If the return is approved, the refund will be issued using the same payment method used for the original purchase.

Refund processing may take up to 7–14 business days, depending on the payment provider, bank, or card issuer.

Please note:

  • Shipping fees are non-refundable unless the return is due to our error.
  • Customs duties, import taxes, and local fees are non-refundable.
  • Refunds are issued only after the returned item has been received and inspected.

9. Order Cancellation

Orders can be canceled before they are shipped.

If the order has already been shipped, cancellation is no longer possible. In that case, the customer may request a return after receiving the order, subject to this Return and Exchange Policy.

For personalized, custom-made, or made-to-order products, cancellation may not be possible once production has started.

10. Size and Product Information

Customers are responsible for reviewing product descriptions, size charts, colors, materials, and product details before placing an order.

Please note that product colors may slightly vary depending on screen settings, lighting, and device display differences.

Size exchanges may be accepted if the item meets all exchange conditions and the requested size is available.

11. How to Request a Return or Exchange

To request a return or exchange, please contact our support team using the contact details provided on our website.

Please include:

  • Order number
  • Full name
  • Email address used for the order
  • Reason for return or exchange
  • Photos, if the item is damaged, defective, or incorrect

Our team will review your request and provide further instructions.